Use of this web site is subject to these terms & conditions and by using the web site you show your agreement the same. If you do not accept our terms, please do not use this web site.

 This site is operated and controlled by Clingan Travel, 44 Frances Street, Newtownards, Co.Down, BT23 7DN. You warrant that you are at least 18 years of age. (You must be 21 years of age to check into Las Vegas hotels). Please note, Passport, visa and health requirements are your sole responsibility. By accepting our terms and conditions, should you book any travel related products on our web site, you are automatically bound by these terms and conditions. Each country has its own entry requirements. It is your responsibility to make sure that you have and carry with you the necessary documentation ie, valid passport and visa (where applicable). Except as otherwise provided in these booking terms and conditions, your statutory rights are not affected.

Alterations

Clingan Travel reserve the right, at any time and without notice, to remove or cease to supply any product of service contained on this web site. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.

Applications for Products and Services

Prices, and details, of products and services (and any offers) posted online are subject to change without notice. Offers of any kind will also be subject to terms and conditions. All products, services and offers are subject to availability and o give no guarantee with regard to this point. The provision for details of products and services or offers on this web site are not, and should not be construed as, an offer to sell or buy such products or services by the relevant company. The company advertising the products and services concerned may accept or reject your offer at its sole discretion.

Commercial use

This web site is for both commercial (e.g. travel agencies, airlines, car hire companies and hotel operators etc.) and non-commercial (personal) use only. The products and services contained on this web site may be supplied on a commercial basis on the basis that the commercial user clearly identifies all the Terms and Conditions upon which we trade to their clients and by using this site the commercial user warrants their client consents to the relevant Terms and Conditions (in so far as that “client” provides personal data which, by using this web site the commercial user consents to our processing such data in accordance with these Terms and Conditions and our Privacy policy.

In the event that you use any of the products or services contained on this web site for commercial use, then we shall be entitled to charge you at our rates from time to time in force and previously notified to you in respect of such commercial use. However and for the avoidance of doubt, we are under no obligation to previously notify you in respect of such commercial use.

Copyright

The copyright in the material contained in this web site belongs to Clingan Travel or its licensed source. For the purposes of a transaction with us any person may copy any part of this material, subject to the following conditions:

• the material may not be used for any commercial purposes
• the copies must retain any copyrights or other intellectual property notices contained in the original material
   
• the products and technology or processes described in this web site may be subject to other intellectual property rights reserved by Clingan Travel or by other third parties (and no licence is granted in respect of those intellectual property rights)
• images and logos on this web site are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s)

Changes to Terms and Records of Agreements

We reserve the right to change these terms and conditions at any time by posting changes on the web site. It is your responsibility to review the web site terms and conditions regularly to ensure you are aware of our latest terms and conditions. Your use of this web site after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for on-line, together with any related application and/or proposal form duly completed and submitted to us (and received by us). Any amendment to any terms and conditions must be agreed in writing by us, or, if appropriate, by the relevant company with whom you contract.

Disclaimers

Whilst we have taken care in the preparation of the contents of this web site, the web site and information, names, images, pictures, logos and icons regarding or relating to us or any part of our Group and/or associated and/or sister companies, or the products and services of the same (or to third party products and services or those of our carefully selected partners), are provided on an “as existing” basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will we and/or our group, sister or associated and/or partner companies be liable (whether in contract or tort, including negligence or breach of statutory duty or otherwise) for any losses sustained and arising out of or in connection with use of this web site including, without limitation, indirect or consequential losses, loss of profit, loss of data or special loss.

We do not make claim that the information contained in this web site is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in the web site or for any reliance placed by any person or party (including but not limited to any third party) on the information contained herein. Furthermore and for the avoidance of doubt, should a manual input “pricing” or “description” error occur, we reserve the right to inform you, cancel your booking for “nil” cost and give you the option to re-book at the higher price or lower price

We do not warrant that the functions or materials accessible from or contained in this web site will be uninterrupted or error free, that defects will be corrected or that this web site or the server that makes it available are virus or bug free or represent the full functionality, accuracy or reliability of the materials.

If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this web site) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.

Headings

Headings used in these terms and conditions are for convenience only and shall not affect their interpretation. Headings used in these terms and conditions are for convenience only and shall not affect their interpretation.

Jurisdiction and Law

These Terms and Conditions and any terms and conditions relating to products or services described in this web site shall be governed by and construed in accordance with the laws of Northern Ireland. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of Northern Ireland.

Links to other Web Sites

Certain (hypertext) links may lead you to web sites that are not under the control of Clingan Travel or their carefully selected partners. When you activate any of these links, you will leave our web site and we have no control over and will accept no responsibility or liability in respect of the material on any such other web site. By allowing links with third party web sites we do not intend to solicit business or offer any security to any person in any country, directly or indirectly.

Monitoring of Phone Calls/Emails

Entirely subject to our Privacy Policy telephone calls using the telephone numbers provided on this web site and email correspondence with us at the email addresses accessible through, or discernible from, this web site may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.

Product Terms and Conditions

If you apply for any product or service detailed on this web site, these Terms and Conditions should be read in conjunction with any other terms and conditions which relate to any such product or service ie Booking Terms and Conditions (in particular those of our carefully selected partners e.g. airlines, car hire companies and hotel operators) and, in the event of any contradiction between these Terms and Conditions and the specific terms and conditions relating to such product or service, the latter shall prevail. For the purposes of these Terms and Conditions, “product(s)” and “service(s)” shall not include, without limitation, any representation and/or warranty and/or advice as to the suitability and/or fitness for purpose of either for the user’s express and/or implied purpose. Nothing in these Terms and Conditions affects your statutory rights as a consumer.

Trademarks

The images, logos and names on this Web Site identify Clingan Travel and our carefully selected partners. Nothing contained in this web site shall be deemed to confer on any person any licence or right on the part of the companies mentioned above or any third party with respect to any such image, logo or name.

Important

By agreeing to our terms and conditions, you are also agreeing to our booking conditions, privacy policy and security policy. It should be noted that these combined constitute your agreement with us.
 

Clingan Travel  Site Booking Conditions

This site is operated and controlled by Clingan Travel "our", "we or "us" refer and directly relate to Clingan Travel. You warrant that you are at least 18 years of age. (You must be 21 years of age to check into Las Vegas hotels). Please note, Passport, visa and health requirements are your sole responsibility. By accepting our terms and conditions, should you book any travel related products on our web site, you are automatically bound by these terms and conditions. Each country has its own entry requirements. It is your responsibility to make sure that you have and carry with you the necessary documentation ie, valid passport and visa (where applicable). Except as otherwise provided in these booking terms and conditions, your statutory rights are not affected.

You warrant that you are at least 18 years of age. (You must be 21 years of age to check into Las Vegas hotels).

Please note, Passport, visa and health requirements are your sole responsibility.

By accepting our terms and conditions, should you book any travel related products on our web site, you are automatically bound by these terms and conditions.

Each country has its own entry requirements. It is your responsibility to make sure that you have and carry with you the necessary documentation ie, valid passport and visa (where applicable).
Except as otherwise provided in these booking terms and conditions, your statutory rights are not affected.

HOW TO BOOK

Bookings will be confirmed, subject to availability and authorisation of full payment via Credit or Debit card

Payment excludes insurance premiums.

All travel products provided herewith should be used as a guideline only and are subject to change. Clingan Travel cannot guarantee confirmation for your reservations without prepayment. The “Travel Voucher” will be issued only after receiving the complete payment for the reservations.

ACCOMMODATION GRADING

We categorise all accommodation to give a general guide however, standards can vary between accommodation of the same class in different countries, and even in the same country. For example city accommodation which often caters for business as well as leisure travellers may well have generally higher standards than beach resort accommodation where the whole atmosphere will tend to be more relaxed. It is important to read carefully the individual accommodation descriptions. A comparison of cost may also give some idea of how accommodation in the same resort / country is likely to compare in terms of general standards. Accommodation, whatever the rating, is based on a twin or double standard room unless otherwise stated.

SINGLE/TWIN OR DOUBLE ROOMS

It is an unfair fact of life that single travellers often have to pay over the odds for a room, often up to twice the price each person in a twin room might have to pay. So we have negotiated some super deals and are delighted to offer you the widest choice of single saver offers in the long haul market today. However please note that the standard and location of these single rooms is not always as good as that of twin/double rooms even when you pay the single supplement.

TRIPLE/QUAD ROOMS

A third or fourth person sharing a room either shares existing beds or has an extra bed (which may be of camp bed style) placed in a double/twin room. As conditions may be cramped you may wish to consider booking additional rooms.

BOOKING A ROOM FOR EARLY ARRIVAL OR LATE DEPARTURE

Generally, your accommodation will be available between approximately noon and 4 pm on the date of arrival , and is to be vacated between 10 am and noon on the date of departure, irrespective of your arrival or departure times and unless we have stated otherwise. Should you wish your room to be ready prior to this time frame on your day of arrival or available after 10 am for an afternoon or evening departure, it may be possible to reserve the room at the time booking however this will be on a “subject to request” basis. Should we not be able to accommodate your request, you may also ask at reception (if applicable) on your date of arrival or at any time during your stay.

ROOM UPGRADE/HONEYMOON/ANNIVERSARY OFFERS

When the offer of a room upgrade is mentioned, it is usually an upgrade to the next category of the room (not suite) available within the establishment. We will of course do everything possible to arrange this, but it is not always possible to guarantee the provision of, for example, a double bed for honeymoon couples. In order to qualify, your stay and/or holiday must be started and completed within the date band specified, under the individual offers as stated.

PASSPORTS/VISAS/HEALTH

You will need a full 10 year passport to travel to the destinations we feature in this brochure. Some destinations also require visas. You should contact your GP or a specialist vaccination centre for details of the measures you will need to take prior to departure. We will also be happy to advise you at the time of booking.

HOLIDAY SEASONS

Most of the destinations we feature/advertise are available all year round. Some do have quieter ‘off peak’ periods when you can take advantage of uncrowded beaches and more personal attention from staff. At this time it may be necessary for establishments to scale down the size of some of their facilities, such as restaurants, to match demand. Similarly, during peak period’s establishment’s often experience full occupancy which may result in a livelier atmosphere and slower service.

PUBLIC HOLIDAYS

Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays such as Ramadan, which affects many Moslem countries, may result in a reduction of facilities and entertainment. Others are somewhat chaotic but great fun to be a part of. We suggest that you take this into consideration when selecting your departure date. We will be happy to advise you at the time of booking

OTHER GUESTS

Many establishments, especially in cities and major beach resorts, accommodate conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. The accommodation we feature, is often shared with guests from many other countries with different cultures and customs and therefore, we have no control over the acceptance of bookings at the accommodation we feature other than our own. We are therefore unable to accept responsibility for any limitation of facilities due to such groups or inconvenience that their activities may cause you.

MEALS

Meals if included, are based on table d’hote menus, or a meal voucher system unless specified otherwise. Holidays which include main meals generally commence with dinner on the day of arrival at your accommodation, terminating with breakfast (on half board) or lunch (on full board) on the day of departure. No refunds on meals “not taken” can be given. Special diets of any kind (including vegetarian) can seldom be catered for adequately within the constraints of a table d’hote menu and cannot be guaranteed. We would therefore strongly suggest that anyone with special requirements takes a holiday where no meals (or only breakfast) is included and simply buys the most acceptable dishes from restaurants available locally. In some cases you may find the cost of the meal cheaper however, we regret that it will not be possible to refund the difference. If you have paid a” half board” supplement, it may be possible at some establishments to ask for a credit from the table d’hote dinner to be used against a meal in an a la carte restaurant (within the same accommodation). Please note, if you book accommodation on an “all-inclusive” basis, accommodations differ in their “all-inclusive” offerings and this will be detailed to you at the time of booking. Assumptions should not be made that accommodations booked on this basis will include for example “branded” spirits ie, they may offer local alternatives.

PAYMENT

We reserve the right to increase or decrease prices which may be necessary as a result of a fluctuation in currency exchange rates or trade fair periods
You must make payment for any Hotel extras (such as incidental charges, meals, meal supplements, mini-bar, dry cleaning and laundry) prior to your departure from the hotel.
Rates differ according to season. All rates are quoted in Great Britain Pounds unless otherwise stated. Any subsequent change to the basis of your reservation shall be due in Great Britain Pounds unless otherwise stated.
All travellers are responsible for paying their hotel, airline, tours, car rentals and cruises, custom fees, gratuities, and hospitality fees associated with their itineraries.

INSURANCE

As a condition of booking every customer who travels must have adequate insurance cover.

IF YOU CHANGE YOUR BOOKING

Should you wish to alter your booking after it has been confirmed, a charge may be levied each time a change is made. You will also be required to pay any difference in price if the revised travel itinerary is a higher price. Fax and other communication charges may also be levied.

We would like to advise that Airlines do not permit name changes, and it will be necessary for you to pay the cancellation charges relating to the airfare purchased which could be up to 100% and require a new ticket to be purchased.

CANCELLATIONS

Notice of cancellation must be made in writing through your travel agent, or direct with us by the lead name on the booking. The cancellation will become effective from the date we receive your cancellation notice The cancellation charge will be levied by the amount indicated when you made your booking or by viewing the “mybookings” section of our website thereafter.

Cancellation fees are not applicable for Group Bookings where a non-refundable deposit is required in order to hold the reservation once an invoice is issued and full payment must be received six weeks prior to departure after which time no refund can be made

Any curtailment of a booking will be treated as a cancellation and will be subject to 100% cancellation fee which cannot under any circumstances be waived or altered by a hotelier or other agent. If a cancellation is caused by force majeur, the client is liable for all expenses incurred on their behalf. All clients are strongly advised to take adequate travel insurance which includes sufficient cover in the event of a cancellation.

All amendments  will be chargeable at £20 (this also applies when bookings are cancelled and re-booked)

An amendment will be classed as :
Change to Name
Change to date of Travel
Change to Room Type (including number of passengers change)
Change to Board Basis
Change to Duration of stay

Special Events/ Trade Fairs

You should be aware that Hotels may apply higher cancellation charges if a special event is taking place at that time and this will be advised to you at the time of booking.

IF WE CHANGE YOUR ACCOMMODATION BEFORE YOUR DEPARTURE

We hope and expect to be able to provide you with all the services we have confirmed to you at the time of booking. We plan arrangements a long time in advance sometimes using independent suppliers etc.,over whom we have no direct control. It is the case that on occasion, changes do have to be made and we reserve the right to make these changes. Most of these changes are minor however, if we consider them a SIGNIFICANT CHANGE we will endeavour to advise you or your Travel Agent as soon as reasonably possible.
We consider a SIGNIFICANT CHANGE to be one where there has been a change of resort, a change of accommodation to that of a lower category and/or price

In the case of you being advised of a SIGNIFICANT CHANGE of accommodation prior to your departure, we will provide you with three alternatives:

1. Accept the alternative offered (at additional cost if applicable)
2. Purchase other accommodation from ourselves.
3. Cancel your booking with a full refund of all monies paid.

In all 3 cases, compensation will be paid as detailed below:
Period before departure within which a “Significant” change is notified to you or your travel agent

CHANGES DUE TO CIRCUMSTANCES BEYOND OUR CONTROL

We will not be liable to pay any compensation if we are forced to cancel or in any way change your holiday as a result of situations outside our control which neither we nor our suppliers could foresee or forestall even with all due care. For example technical problems with transport, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, the alteration of the airline or aircraft type, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, terrorist activity.

BUILDING AND DEVELOPMENT WORK

Many accommodations and resorts are continuing to develop, sometimes rapidly and intensively and often with little or no advance warning. Whilst we have no control over such work, as a responsible Accommodation provider, it is important to us that you are aware of any significant building /refurbishment work that may be going on during your stay. General refurbishment at these establishments are necessary to maintain standards but if we are informed of such work, we will endeavour to notify you of any activity as soon as possible, however near to your departure this may be.

ACCURACY OF DESCRIPTIONS

Every effort has been made to ensure the accuracy of descriptions and facilities. However, there may be occasions when an advertised facility is withdrawn. Whenever possible you will be advised of any such changes as soon as possible, provided we have been advised. Where it is stated that hotels have nightclubs, discos, entertainment, or provide facilities such as tennis courts, the hotel may make charges and equipment is not always provided. The provision of such facilities may be limited from time to time. Outdoor activities may be subject to weather conditions and, on occasion’s sufficient numbers.
Star ratings are used to symbolise the overall quality, level of service, food standard and range of facilities available in any given property. The criteria applied within each country will vary depending on specific requirements and Clingan Travel cannot be held responsible for acts, errors or omissions describing any accommodation or other service provided.

OUR RESPONSIBILITY TO YOU FOR YOUR BOOKING

In cases where we are acting only as a booking agent we have no liability for any of the accommodation arrangements and in particular no liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence. Any claim for damages for injury, illness or death arising from your stay in the accommodation, must be brought against the owner of the accommodation and will be under the jurisdiction of the law of the country in which the accommodation is based.

INDEMNITY

When you book accommodation through Clingan Travel , you accept responsibility for the proper conduct of yourself and your party during your stay. The accommodation provider reserves the right at any time to terminate (before or after departure) your holiday or that of any member of your party due to your or their misconduct, within their reasonable opinion. Full cancellation charges will then apply and no refund will be given. Furthermore, the accommodation owner nor Clingan Travel shall be under no obligation whatsoever to pay compensation or meet any costs or expenses you may occur as a result of us terminating your booking, in accordance with this paragraph. If your actions or those of any member of your party cause damage to the accommodation in which you are staying, you agree to fully indemnify us against any claim (including legal costs) made against the accommodation owner. Finally, you are also liable to make a reimbursement to the accommodation provider for any damage caused, before you end your stay.

ROOM ALLOCATION

After registration, on arrival at your accommodation, you will be allocated a room. Please note: when travelling on flights departing the UK after midnight, your room will be reserved from the previous day. You must therefore, normally check out of your room by 12 noon on the day before a night flight home or on the departure for an evening flight.

SPECIAL REQUESTS

We will always try to assist with any request but these cannot be guaranteed. We do not accept bookings, which are conditional upon special requests being met.

COMPLAINTS

If you have a complaint during your stay you must immediately bring it to the attention of the establishment in which your are staying who will do their best to rectify the situation.
If you still remain dissatisfied, there is a contact number on your voucher which must be called in order to give the supplier the chance to resolve the situation. Failure to do this will invalidate any claim that you may wish to take up with your booking agent upon your return. Any complaint must be made in writing to us with 21 days of return from your stay. Failure to take this step may deny us an opportunity to rectify the problem and investigate the circumstances, with the result that any entitlement you may have to compensation will be extinguished or at very best substantially reduced Subject to your statutory rights as a consumer, compensation is in all cases limited to an entitlement to repayment of all monies paid to Clingan Travel.

ACCOMMODATION


WATER/ELECTRICAL SUPPLIES

In many of the less sophisticated destinations we feature the water and electricity services struggle to keep up with the increased demands from tourism. Limited rainfall can put further pressure on their provision. Establishments do everything possible to maintain full services. However, occasional power cuts and/or water restrictions may be experienced.

WATERSPORTS AND OTHER ACTIVITIES

Many establishments offer water sports and other sporting activities, in some cases these may be free of charge. Please note that in the interest of your personal safety, the operators of these activities may require that you demonstrate your competence (for example a swimming test) prior to commencement and reserve the right to refuse participation for any reason if they feel this may compromise your or another guests safety. You should also ensure that you are adequately insured prior to venturing into such activities. As a responsible tour operator, we do not recommend the use of Mopeds/motorcycles and cannot be held responsible for your safety.

BEHAVIOUR

Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, accommodation owner /manager, tour leader or any other person in authority, your behaviour is causing danger, damage to property or persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen, no refund or compensation would be paid.

LOST ITEMS

If you lose any personal items whilst on holiday, please obtain a written report from the local representative (where applicable), or police, to help with any insurance claim on your return.

OUR PRICES

All prices published are calculated on the current daily exchange rate

PRIVACY STATEMENT

Our privacy /security statement and Web Site Terms & Conditions may be viewed via our web site and are incorporated into these terms.

LAWS AND JURISDICTION

The contract and all matters arising from it are governed by English Law and subject to the jurisdiction of the courts of Northern Ireland.

Personalised Travel Services Ltd (3857127) – Trinity House, Foxes Parade, Waltham Abbey. Essex, EN91PH