Clingan Travel - for every holiday under the sun

Terms and Conditions

Holidays, flights and hotels booked through ClinganTravel.com, and the Holiday Clubs are governed by Clingan Travel’s Terms and Conditions. These are set out below.

Should you require any clarification of these Terms and Conditions, please ask a travel consultant at the time of making your booking.

These terms and conditions do not affect your statutory rights as a consumer.

Insurance It is a condition of booking with every tour operator that you must have adequate insurance cover. Insurance will ensure that you are properly covered against unexpected cancellation charges, medical costs that might be incurred while you're away, loss of money, or belongings, or personal liability claims and curtailment. Please note that the cover offered by most credit card companies is not normally adequate for package holiday or holiday flight bookings. E111 forms are also used in conjunction with travel insurance and should not be used instead of.

If you require insurance cover, Clingan Travel will be pleased to arrange it at the time of booking, though it is not compulsory to take our insurance it is highly recommended.

Date Of Cover Clients are covered from the date that the insurance is paid, normally at time of booking.

Insurance Warranty
1. Prior to and at the time of effecting the insurance if purchased through Clingan Travel you must confirm:
(a) That you are not aware of any reason why the holiday should be cancelled or curtailed;
(b) That no person to be covered by the insurance policy is receiving or awaiting treatment as a hospital in-patient or on any medical waiting lists;
(c) That no person is travelling against the advice of their doctor or for the purpose of obtaining medical treatment or where a terminal prognosis has been given;
(d) That if you or any other member of your party has received treatment as a hospital in-patient during the six months prior to booking you/they have obtained medical opinion as to the advisability of taking the holiday; (e) That no person is pregnant.

2. You will advise us immediately if any of the above arise after purchasing our insurance.

Correct Spelling of Names, Titles All names, titles and initials of those travelling should be correctly given at the time of booking and must be exactly as it is on their passports. Changes cannot be made at a later date without incurring extra charges. Please note too, that correct ages are required for insurance cover within the following bands: (Under 2) (2-18), (Over 69).

Costings All costings are subject to final confirmation as on the Tour Operator invoice. Errors and omissions are excepted. Children's discounts are all subject to the correct age of the child being given as at the last date of the holiday.

Passports All clients must be in possession of a full 10-year passport. You MUST inform Clingan Travel if you are travelling on a British Subject's Passport. All persons must now have their own passport including babies. On a family passport the lead name must travel. Please make sure that your passport has at least 6 months validity from the date of your return journey.

It is your responsibility to ensure all passports are valid. UK Passport Office

Visas The following applies to EC passport holders. Visas are required to be purchased in advance for certain countries, including Egypt and India. Other countries, including Israel and Turkey require tourist single entry visas to be purchased on arrival. If you are not travelling on an EC passport, other rules may apply. Please check with Clingan Travel for advice or contact the embassy of the country you're travelling to or click here. It is also recommended to recheck visa requirements at least 6 weeks prior to departure to ensure that the regulations have not changed. Visas

It is your responsibility to ensure you have adequate visas for the destination you intend to visit.

Medical Advice Please ensure that you ask a doctor for any medical advice applicable to the countries you will visit. Travel advice

Foreign Office - Please make sure you have checked the relevant foreign office advice for your chosen destinations

Discounts and Gifts Discounts and gifts only apply if the balance payment is paid to Clingan Travel on or before the date on the Clingan Travel invoice - Normally 10 weeks prior to departure or for bookings within 10 weeks of travel full payment at time of booking. If payment is not received, discounts and gifts will be removed. Balance reminders are not normally issued.

Tour Operators' Booking Conditions/Fair Trading Terms Please ensure that you have read the booking conditions, which are in your tour Operator's brochure. Please note once a booking is confirmed to you, you are immediately bound by the terms and conditions of that tour operator. This includes their cancellation policy and forbids any changes or refunds without penalty.

Ratings. Clingan Travel is an independent travel agent, we do not give ratings for hotels or apartments. We are only given guidance by the tour operators ratings.

Flight Timings All flight timings are provisional and subject to change. These will be confirmed on receipt of tickets. Please take this into account when making travel arrangements to and from your chosen UK departure airport. You will be informed of any major change. Please ensure you reconfirm your flights directly with airline 72hrs before your onward / return travel.

Square Deals - Sun Deals - Late Deals When this type of late holiday is booked, you should be familiar with the Tour Operator's extra conditions.

Explorer Holidays - These are holidays for the independent traveller and is usually a flight with one nights accommodation allocated on arrival.

Credit and Debit Card Payments For all bookings, credit card charges are 2.5%, There is no charge for debit card payments.

Cancellations Cancellations must be in writing by lead name and emailed or sent to

Clingan travel, 44 Frances Street, Newtownards, County Down, BT23 7DN

Tel: 08704 29 80 29 or 02891 818822

Fax: 02891 815111

When a holiday is cancelled after full payment has been made, any discount taken must be repaid and claimed back from your insurance company.

Other Service Charges
Clingan Travel will make the following charges in addition to any tour operator charges.
Amendment: £10 per person for amendments to booking.
Cancellation: £10 per person except when cancellation charge is 100%, no charge will be made.

Delivery Times and Pricing For bookings made 1 to 21 days before travel, tickets are collected from the departure airport on the day of travel. For bookings made over 21 days before travel, tickets will be posted 7-10 days prior to departure by first class post.

Prices The prices for delivery of your tickets are included in the price, except where the tickets are allocated "Ticket On Departure". In this case you will be advised of the charge at time of booking as the charge varies depending on the tour operator. (Scheduled flights postage charges are per the booking screen)

Taxes For the most part all government taxes are included in the price however some airports may charge an exit tax that will not be included as they have to be paid locally. We can only advise if this is the case for British passport holders and you should check with the relevant airport authorities before travel.

Goa The Indian government authorities will not permit Indian passport holders to travel on Charter Flights only.

Data Protection Act Clingan Travel is registered under the above act.

Data Protection Statement. In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we Clingan Travel, need to use the information you provide (such as name, address, and special need/dietary requirements etc). We take full responsibility for entrusting that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give such as details of disabilities, or dietary /religious requirements. (if we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In Making this booking, you consent to this information being passed on to the relevant persons.)

Credit Card Fraud In order to prevent credit card fraud Clingan Travel does an identity check against all credit cards. An electronic note, or "footprint" is left on your credit record to say that an identity check has been done, but it does NOT affect the customer's credit rating and is not used as part of the credit vetting process or the information sold to third parties.

Database all enquiries by email from our website will be added to our database. This can be used to send our weekly newsletter and other details that think may be of interest to you. We will under no circumstances pass or sell your email to any other company. If you do not want your email address added please notify a a member of staff.

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Tel: 02891 818822 / 08704 298029